Preorders & Order Cancellations

Last updated: September 25, 2026

This policy applies when a listing is expressly marked as a preorder. A preorder is for an item that is not yet released or not yet available for immediate shipment.

Before you place a preorder

Read the product’s displayed availability estimate, product configuration, price, condition, and any purchase limit. In-stock inventory and preorder inventory are distinguished on the product page.

Payment

Full payment is collected at checkout when you place a preorder. The order total, applicable taxes, and free standard U.S. shipping are shown before payment. Adding an item to the cart does not reserve inventory.

Release dates and delivery

The displayed release or availability date is an estimate based on supplier information and is not a guaranteed arrival date at your address. A preorder ships after release and after Zean’s Hobby Shop receives inventory. Normal processing of 1–2 business days and transit of 5–8 business days then apply.

Preorder cancellations

You may request a full cancellation and refund within 24 hours of placing a preorder, provided fulfillment has not begun. After 24 hours, cancellation requests are reviewed individually; store credit is provided only with your agreement. These terms do not limit a refund owed because we cannot fulfill an item or any cancellation and refund rights required by law.

Delays and allocation changes

Manufacturers and distributors may change dates or reduce allocations. We will notify affected customers of material delays and explain the revised estimate and applicable cancellation options. Where consent to a delay is required, we will obtain it or cancel and refund as required. If we cannot fulfill an item, we will cancel it and issue a full refund to the original payment method.

Orders with multiple availability dates

Orders containing both in-stock and preorder products normally ship when all products are available. Place separate orders to receive in-stock products without waiting. Orders with multiple preorders normally wait for the last available item.

Returns after delivery

The 30-day return window starts when the preorder is delivered. New sealed products must remain unopened and meet the return policy. Eligible approved returns receive a free printable prepaid return label.

Standard order cancellations

Email us immediately with the order number. We may cancel an unfulfilled order, but cannot guarantee a cancellation or address change after fulfillment begins. If an order has shipped, follow the return process when eligible.

Contact us

Email contact@zeanshobbyshop.com or use our contact form. Email is our preferred contact method. Support hours are Monday–Saturday, 10:00 AM–6:00 PM; Sunday, 12:00 PM–5:00 PM Eastern Time.