Shipping policy
Last updated: September 25, 2026
Shipping · Returns · Condition guide · Preorders · Contact
Zean’s Hobby Shop offers free standard shipping on all eligible U.S. orders, with no minimum purchase. This policy explains the delivery estimate and how to get help with a shipment.
Destinations and shipping cost
We ship within the United States, including Alaska and Hawaii. Standard shipping is $0. International shipping and local pickup are not currently offered. U.S. territories are eligible only when supported at checkout. PO box delivery depends on the carrier and service available for the address.
Processing, transit, and total delivery
- Processing: 1–2 business days for in-stock orders.
- Carrier transit: 5–8 business days after dispatch.
- Total estimated delivery: 6–10 business days.
Shipping business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Eastern Time begin processing on the next business day. Our seven-day customer-support hours are separate from shipping business days.
These are estimates, not guaranteed arrival dates. Weather, carrier disruption, holidays, address verification, and unusual order-review delays may affect timing. We will contact you about material fulfillment delays and any available options.
Carriers and delivery requirements
We generally use USPS and UPS; the carrier depends on the package and destination. Orders of $500 or more require signature confirmation unless an alternative arrangement is approved. Signature service or insurance may also be used for lower-value orders when appropriate. Be available to receive a signature-required delivery or arrange it with the carrier.
Preorders and mixed orders
Preorders ship after the displayed estimated availability date and after inventory is received. The normal 1–2 business-day processing and 5–8 business-day transit estimates apply once preorder inventory is available. Orders containing both in-stock and preorder items normally ship together when all items are available. Place separate orders if you want in-stock items sent without waiting.
Address changes
Enter a complete address, including any unit number. Email contact@zeanshobbyshop.com immediately if it needs correction. Changes cannot be guaranteed after fulfillment begins. If a parcel is returned because the address is incorrect, incomplete, refused, or undeliverable, we will contact you about the next step and any actual carrier costs before reshipping. We do not retroactively charge an outbound shipping fee for an order advertised with free shipping.
Late, missing, or damaged shipments
If the delivery estimate has passed, email your order number and delivery address. If a parcel is marked delivered but missing, check safe locations, household members, front desks, and parcel lockers. We can help review the shipment with the carrier.
Please report damage or an incorrect item promptly, preferably within 72 hours, and retain the item, outer packaging, packing materials, and shipping label. Include clear photographs. Prompt reporting helps investigation and does not replace the 30-day return window or applicable consumer rights.
Returns
Approved eligible returns receive a free downloadable and printable prepaid shipping label. See our Returns & Refunds Policy for the complete process.
Contact us
Email contact@zeanshobbyshop.com or use our contact form. Email is our preferred contact method. Support hours are Monday–Saturday, 10:00 AM–6:00 PM; Sunday, 12:00 PM–5:00 PM Eastern Time.