Refund policy

Last updated: September 25, 2026

Shipping · Returns · Condition guide · Preorders · Contact

Zean’s Hobby Shop accepts eligible returns for both defective and non-defective products, including a change of mind, within 30 calendar days after delivery. Returns are made by mail. We provide a free downloadable and printable prepaid return label, charge no restocking fee, and do not offer direct exchanges.

Start a return

  1. Email contact@zeanshobbyshop.com within 30 calendar days of delivery with your order number, item, and return reason.
  2. For an incorrect, damaged, or materially misdescribed item, include photographs of the product and packaging where available.
  3. Wait for authorization, return instructions, and your free prepaid label before mailing the parcel.
  4. Pack the item securely with all included components and use the supplied label and drop-off instructions.

Our business address is shown below. The authorized return instructions confirm the destination; do not send an unannounced return.

Zean’s Hobby Shop
101 SW 27th Ave, Unit 5
Fort Lauderdale, FL 33312
United States

New and sealed items

Products sold as new and factory sealed must remain unused, unopened, untampered with, and in their original packaging in the same condition as delivered. Keep factory seals, shrink wrap, identifying labels, and included accessories intact. Unused supplies or accessories must include their original packaging where applicable.

Products sold as used

Products originally sold as used—including raw singles, graded cards, and used memorabilia—are returnable in the same condition and completeness as delivered. Include all holders, cases, certificates, inserts, and other components described in the listing. Items must not be swapped, newly damaged, altered, or made incomplete. Grading holders, labels, certification numbers, and security features must remain intact.

Opened sealed products and other limitations

A product sold as new and factory sealed that is opened after delivery is not eligible for a change-of-mind return. A change in market value or dissatisfaction with randomized pack contents is not a reason to return an opened product. This does not remove remedies for a wrong item, material misdescription, a covered defect, or rights required by law.

We do not guarantee a particular pull, player, autograph, insert, parallel, grade, or resale value unless an item-specific manufacturer guarantee is expressly stated. Any final-sale exception must be disclosed on the product page before purchase and must not conflict with applicable rights.

Damaged, incorrect, or misdescribed items

Contact us promptly, preferably within 72 hours, and keep the item and packaging while we review the issue. This request helps us investigate and does not shorten the 30-day return window or applicable rights. We will arrange an appropriate remedy where the issue is confirmed. Store credit is offered only if you agree.

Return costs and fees

Every approved eligible return, including a change-of-mind return, receives a free prepaid label by email. There is no restocking fee. Postage or extra services purchased separately without our approval are not reimbursed. Standard outbound shipping was free, so there is no paid standard shipping charge to refund.

Refunds

We review the returned item and process an approved refund to the original payment method within 5 business days after receiving and checking it. Your bank or payment provider may take additional time to post the credit. We will explain any eligibility issue found during inspection rather than apply an undisclosed restocking fee.

Exchanges

Direct exchanges are not accepted. Request an eligible return for a refund and place a separate order for another available item.

Cancellations and preorders

Contact us as soon as possible to request cancellation before fulfillment. Cancellation is not guaranteed after packing or dispatch begins. A preorder’s return window begins at delivery, not the order date. See our preorder and cancellation policy.

Contact us

Email contact@zeanshobbyshop.com or use our contact form. Email is our preferred contact method. Support hours are Monday–Saturday, 10:00 AM–6:00 PM; Sunday, 12:00 PM–5:00 PM Eastern Time.